They say low-code boosts overall ROI. The question is how?
1. Lower IT input and increase output
Low-code development is heralded for its cost-efficiency. Unlike traditional software development, which tends to be financially draining, especially with constant updates and feature additions, low-code offers a more economical route.
It doesn’t necessitate a hefty budget upfront (for hiring developers and preparing development tools) like traditional method. Rather than channeling resources into continuous coding or onboarding new technical staff, businesses can now focus on mission-critical activities.
Impressively, nearly 70% of users, both professional and citizen developers, have reported mastering app creation within a month using low-code platforms.
This, in turn, free your seasoned IT professionals from backlog. They can now partake in critical and demanding tasks. With Rapid Application Development (RAD) infusion within low-code, creating standard-compliant, near-perfect applications becomes attainable. Developers respond faster to business demand while maintaining and even improving the output quality.
2. Low-code improves external integration
Low-code basic features + Modular Architecture + Gateway with RESTful Data APIs, businesses can easily expand their enterprise system. You can craft task-specific apps, make it fit your case, and seamless connect with other systems, optimizing the low-code ROI.
Imagine you want to automate the onboarding procedures. Utilizing low-code, you create a trigger point of “assigning an employee ID”. Then a series of processes will be clicked – designating a desk, initializing payroll protocols, setting up an Outlook account, and even orchestrating a warm welcome with flowers on their first day.
With an extensive suite of these RESTful APIs, many low-code tools can devise bespoke apps that harmoniously interact with other business-centric systems, from giants like Microsoft Power Apps to innovators like Mendix and OutSystems.
3. Using low-code for enterprise software can streamline workflow better
Not just developing apps, you can use low-code BPM (business process management) and RPA (robotic process automation) to create departmental and cross-department workflow. Low-code provides a comprehensive management system by connecting the dots between teams and data points. At the same time, it offers leaders better visibility of the operation.
Such tools enable businesses to seamlessly tailor workflow, automate mundane tasks, and integrate legacy systems with new ones. Hence, it enhances both digital transformation and low-code ROI.
4. Empower non-technical employees to join digital transformation
Low-code platforms cater to all users, allowing even those without extensive technical can input their idea in digital transformation (during planning, design or development). With its user-friendly design and shallow learning curve, you can easily mold solutions to your precise needs.
Many businesses failed to deliver custom software because it couldn’t reach the real problem and actual needs. Developers found it hard to grasp the picture from afar, while business users are not involved in the process.
Low-code reduces this risks by enhance its ROI by allowing anyone to be proactive and contribute towards more value-driven operations. Developers and business users can share their idea and collaborate. There’s an uptick in employee retention, a significant boost in output quality, and, increase in employee engagement.
Still, every coin has 2 sides. Explore the Pros & Cons of Low-Code
Ways to estimate your low-code ROI
Estimating the ROI help you decide should or should not out down your investment. When it comes to software development, the dynamics are no different.
Here 4 ways to calculate your software development ROI:
- Assess the relevance and adaptability of software features in accordance with the investment.
- Understand how software improves user experience, potentially boosting customer acquisition and retention. User-friendly interfaces and personalized touchpoints can spur loyalty and referrals.
- Consider the hidden costs of operational risks like downtime, data breaches, or inefficiencies. Reliable software can diminish these risks, thus offering a hidden return.
- Evaluating the level of data security and integration and how it impacts the company’s properties.
Let’s break it down into Low-code ROI!
1. IT spending & dependency
As its name implies, this metric focuses on the cost variant of your software project, which means how much you plan versus the actual IT spending. It answers three questions. Is your project overspending or underspending? How effectively do you allocate the budget? How does your spending affect the project performance and overall results?
Low-code claims to reduce digital transformation costs by cutting down time and resources on mundane tasks, boosting development with its RAD, and conducting fast iteration. Yet, this low-code ROI is necessary to calculate how much it impacts your technical performance.
Here’s how to measure it:
- Compare the cost and time to develop apps traditionally or using SaaS with building it with low-code.
- Estimate the human resources and other IT infrastructure required with and without low-code.
- Determine if the low-code platform can deal with leftovers, delayed, and rejected projects. If it does, will it incur additional costs compared to other approaches?
- Estimate the time and money required to manage, maintain, and update applications with and without low-code.
- Examine the IT output quality and response rate to IT requests before and after implementing low-code.
- Calculate the bandwidth developers have to work on mission-critical projects with or without low-code.
Make sure you get the right number. Here’s How Much Low-code Development Cost
2. Digital transformation benchmarks
This low-code ROI will reflect how often and effectively your business adopts low-code for building practical and usable applications. The benchmark quantifies your desired business object through the chosen digital transformation method.
How to measure it:
- Compare how your digital transformation strategy and roadmap change before and after adopting low-code.
- How many departments can adopt low-code into their work?
- How your employees engage and participate with the chosen low-code platform. Also, determine whether that interaction is voluntary or not.
- Calculate how your business productivity is increased when integrating low-code with other workplace tools.
3. Reducing stress factors
Backlog is perhaps one of the most known issues of IT departments. The demand for technical tools is increasing rapidly as businesses are racing for faster customer response, higher efficiency, and better decision-making using tech and data. Yet, IT resources are limited, and skillful developers are hard to hire.
This has put a toll on the IT department with a growing queue of requests. Developers have to work under no-end stress and constant chaos.
Low-code can become a best-friend tool for developers (not just non-technical users and citizen developers). By cutting down on tedious parts, the IT team can focus on customization, making the application best fit the business model. At the same time, with its RAD, you can quickly build a prototype, nurturing the collaboration between IT and business users.
Yet, this low-code ROI is tricky to measure:
- Does your low-code reduce the time IT spends creating prototypes, integrating data and workflow, feature enhancement, testing, documentation, and development? Compare it to your old digital method and see how big the gap is.
- Will the IT department’s contribution to digital transformation reduce or increase? Will this lead to team expansion or downsizing? Keep in mind that your developer might seek somewhere with more challenges once the job has been too easy.
- Ask other departments how they feel about working with IT before and after having low-code. Does IT respond faster to their requests? Are they satisfied with the delivery? Is the collaboration between their department and IT more seamless and improved?
Low-code platform ROI comparison
Besides measuring how low-code impacts your digital transformation, productivity, and internal process, you must also consider how different platforms of choice can alter the return on investment. With so many low-code platforms in the market, each will bring certain capabilities and excel in specific aspects (automation, mobile development, integration).
Hence, every few years, leading and challenging low-code providers will apply Forrester TEI methodologies – a research and calculation method to determine the ROI and effect on cost/ performance/ time if a business employs the said platform.
Keep in mind that the vendor does not apply for the research simultaneously (We have put the year of study right next to each platform). These results are mainly for reference as they can change due to system upgrades and new feature releases.
For more details, you can click the name to learn more about cost-saving effects on IT resources, user satisfaction, productivity increase, impact on time-to-market, and many more.
| ROI | Benefits PV | NVP | Payback | |
|---|---|---|---|---|
| Power Platform (2022) | 502% | $31.08M | $25.92M | 11 months |
| Salesforce (2018) | 341% | $3.37M | $2.6M | 14 months |
| Appian (2023) | 257% | $5.92M | $4.26M | 6 months |
| Service Now (2021) | 230% | $10.13M | $7.06M | 9 months |
| Outsystems (2021) | 506% | $17.69M | $14.77M | 6 months |
| Pega (2020) | 598% | $13.9M | $11.9M | 3 months |
| Mendix (2020) | N/A | $20.52M | $19.82M | 6 months |
Thinking of buying a low-code platform? Here’s some of our top reviews:
Estimating the ROI of low-code platform is a multifaceted process. While the immediate financial implications are essential, it’s equally important to consider the platform’s broader strategic benefits, operational efficiencies, and long-term value additions. By meticulously measuring and evaluating these factors, businesses can comprehensively understand the true value and potential ROI that low-code platforms can deliver.
Synodus is one of the leading gold partners of Microsoft PowerApps & Salesforce for Low-code in APAC.
Looking for consultation and customization support in Low Code Development service for your customer services? We have teams of Low code experts to help you carry out robust applications and optimized customer services automation!
Wrapping up
The digital landscape is ever evolving, with businesses constantly seeking innovative ways to adapt, enhance productivity, and better serve their customers. As we’ve navigated through the intricacies of low-code platforms in this article, it’s evident that these tools present a transformative approach to software development and integration.
Yet to understand how effective low-code will be as a piece of your digital transformation journey, measuring its return on investment is paramount. Businesses can clearly understand their low-code ROI through direct metrics like IT spending and more abstract ones like reduced stress factors.
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