Review of Creatio: The niche player in low-code for CRM 

Introduction to Creatio low-code platform

Creatio was founded by Katherine Kostereva in 2014. Today, the company has opened branches in 14 countries, employed 700 people in 7 offices, and formed partnerships with over 700 companies.    

The low-code tool helps businesses build products that streamline sales & MKT operations, improve customer service, and enhance productivity. With the help of Creatio, processes and tasks are automated, customer interactions are managed, and data is properly stored.    

Creatio is a great solution for app building, whether with or without the support of the IT team. Working with Creatio allows businesses more freedom and scalability, combining tools and automated operations to suit their needs best.

Two of their most widely known items are Studio Creatio and Creatio CRM.  

• Studio Creatio is a low-code platform for business app development. The products contain an easy-to-use UI builder and an intuitive drag-and-drop interface. Creatio low-code helps reduce week-long procedures to only a few hours. Anyone with or without coding skills can easily use the platform as long as they know it well enough.   
• Creatio CRM is where sales automation gets created. Marketing Creatio offers automation for the marketing team in customer segmentation and multi-channel marketing campaigns. Sales Creatio automates the sale process and sale solutions. Service Creatio ensures a great customer experience and encourages customers to return your products.   

Main features of Studio Creatio for low-code development

Like other fellows, Creatio possesses all the typical features of a standard low-code platform. A collection of visual modeling tools to build in shorter development time, wide-ranged integration and APIs to create digital ecosystems, and AI to support making business decisions. It does have governance tools to remove shadow IT, abundant security features, and easy lifecycle management to develop apps safely and easily.    

However, there are things that make it distinct from opponents:

1. Creatio’s sales and marketing domain expertise

Starting as a CRM provider, Creatio understands every sales and marketing department’s pain points and niche requirements. Embedding this expertise into the low-code solutions, Creatio builds a robust landscape with extensive capabilities, allowing you to craft business-related applications and deal with marketing strategies, sales processes, and customer support.

Using the tool, you can retain customers’ interest by engaging them with a smooth process and faster response. This gives customers their entire attention and focus.

Notable features of Creatio for business applications include: 

• CRM: Customer database, Lead scoring & management, prospect segmentation, email marketing, call logging. 
• Financial CRM: Assets management and expense tracking  
• Sales tracking & analytics  
• Sales automation: Campaign Management, Field Sales Management 

2. BPM ability

Creatio as a BPM software handles all the internal business processes, especially ones concerning personnel. It generates graphs based on each person’s weekly and monthly progress from every department. From that, payroll and other tasks are managed following past data. 

Some prominent BPM features include:  

• Access Control / Permissions  
• Alerts / Notifications  
• Business Process Automation  
• Business Rules Management  
• Process Change Tracking  
• Process Mapping  
• Process Modeling & Design  
• Visual Workflow Management 

For more details on Creatio’s features, you can see the full list here.

3. Support cloud-based applications

Creatio is built to run on AWS and Azure, making it capable of supporting cloud-based applications. Besides flexibility, this also ensures scalability and security for businesses.   

Not only that, Creatio offers on-site deployment, granting users full control of the program with direct access to the databases. Users, once granted, can set up complicated integrations and specify customized permissions. Moreover, power AI/ML models and other low-code functionalities are provided by Creatio low-code platform to help customers configure AI. 

Dive into the synergy of low-code and cloud development at “Low-code For Cloud Development: Can They Go Hand-In-Hand?“

4. Marketplace for plug-ins and flexibility in integration

Known as a part of the Creatio system, Creatio Marketplace is a massive collection of plug-ins, integrations, and industry-specific applications. Users can find all the necessary apps or plug-ins for their apps here. The Creatio partner program allows software vendors, developers, and software resellers to upload their shareable solutions and templates on the Creatio low-code platform.   

On Creatio Marketplace, users can find many fascinating new tools and features being updated regularly. For example, users can find FedEx Connector, a plug-in for order and shipment management. Another example is the Landigi connector, which allows users to develop and deploy high-conversion landing pages through templates and customization options.  

5. ChatGPT connector for customer-centric use cases

ChatGPT has recently received attention and hype due to its incredible ability to generate human-like text. Now, ChatGPT can be found in marketing, customer service, content creation, and even low-code. Creatio low-code plans to integrate ChatGPT connector into its CRM products to support complex use cases.

ChatGPT prompt is said to be integrated into “communication panels”, including customer-facing and communication interfaces like emails, chats, and phones. It would help generate specific templates for different purposes, like a copy-paste email prompt. Regarding customer service, it can provide customer support executives with suggestions while chatting with clients based on conversation. 

Cons of using Creatio (collected from user reviews)

Gather from Capterra, G2, TechRadar, and Selecthub, here are some of the common downsides that users of Creatio might have experienced:

• Creatio might not be powerful enough for large businesses’ use cases. Despite having expertise in CRM, many said Creatio lacks certain advanced features for specific industry requirements. For small and medium-sized companies, Creatio is still a decent sidekick.
•  Creatio doesn’t have many social media integration options compared to other CRM peers. You might need to create one yourself using their low-code features.
•  Despite the friendly interface, many reported a steeper learning curve beyond expectation, challenging beginners to leverage the platform entirely.

For more details, you can visit the above reviewing site. Keep in mind that each user will have a different experience and use case; you should only watch out for the typical negative aspects.

What can you build with Studio Creatio

Creatio low-code has engaged in some key use cases in distinctive sectors.  

In Marketing and Sales, Creatio low-code helps made 360-view dashboards, manages sophisticated cross-channel campaigns, and tracks real-time analytics. It also automates sales pipelines and improves marketing-to-sales handoffs.  

Also, in the Service field, Creatio elevates efficiency through cross-channel communication management. AI is utilized to filter and address frequently occurring issues, as well as manage case lifecycles.  

Creatio low-code benefits Process Management by enabling a wide range of workflows, simple visual tools, and collaboration capability. For suitable documentation, process flows can be automatically turned into PDFs.  

Not only that, Project Management, with the help of Creation, can smoothly manage resource allocation, track budget, and schedule projects.  

Besides dealing with digital aspects, Creatio can help improve Human Resouces, from employee onboarding, performance evaluations, and talent management.   

Supply Chain and Financial Management also record improvement after integrating Creatio, especially in inventory management, order fulfillment, expense tracking, and budgeting.  

How brands use Creatio

Creatio with OTP bank Romania

OTP Bank Romania is the largest independent financial services provider in Central and Eastern Europe. It offers a multitude of banking services for both individual and corporate clients. Its manual processes and siloed teams challenged the bank, since they slowed down the scaling of customer onboarding. To tackle the issue, OPT Bank Romania required a powerful software solution for its end-to-end customer experience.  

With Creatio’s low-code becoming the core of its business development strategy, a powerful BPM tool, CRM system, and many other business management processes had been installed. Digitalization and configured current account workflow were also added.   

The business outcomes were striking as there was recorded increased productivity in nearly 900 employees. The transparency of back-office processes was also achieved, and improvement in risk management was present.  

For additional details, peruse this case study here.

Creatio with DEP

Dealer eProcess (DEP) is the first online platform that offers Adaptive or Responsive (RESS) Website solutions, including websites, digital marketing, and SEO strategies. The dealer has worked closely with Jeep, BMW, Acura, Toyota, and many other brands. DEP was concerned about how fast-paced and personality-driven automotive sales were, so they searched for a solution to boost marketing, sales, and service processes. They also intended to improve the quality of data migration, global data access, ticket issuing, and update flows.  

Creatio low-code came to help and provided exactly what DEP needed. It delivered comprehensive business process management, customer feedback tracking for improved accountability, and data-based marketing tools for personalized campaigns. Besides that, immediate ticket issuing, omnichannel pathways, and automation of management processes were also brought into.   

The result? Tickets are now processed in 24 hours with 98% operational efficiency. The average hold time now decreases to only 30 seconds, and customer satisfaction scored 98% on the NPS tool.     

To delve deeper, explore this case study here.

Creatio pricing

Creatio offers 3 types of pricing for distinct customer groups (Updated Jan 2025)

For more detailed and comparison on each package, you can download the PDF here!

Wrapping up

Studio Creatio low-code is undeniably an outstanding tool for CRM in the age of new technology and agile development. It is the balanced combination of a standard low-code platform and up-to-date, unique features, great for CRM and other purposes. Given its success with previous partners, it’s confident to say that Creatio low-code is the suitable and trusted partner to tackle any CRM-related issues. We hope that our post helped you gain crucial insights about Studio Creatio, and don’t forget to keep up with our upcoming posts. 

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