Benefits of using HIS for Malaysian healthcare providers
The idea of using hospital information system in Malaysia is not new. Their government has actively encouraged this adoption, thanks to its benefits:
- Digitize operation by providing tools for administrative tasks such as automatic scheduling and doctor assignment.
- Remove paper-based processes.
- Streamline data management with a centralized hub to store patient data, health records, diagnosis and treatment history.
- Increase patient satisfaction and improve quality of care with technology.
- Long-term cost-efficiency.
- A comprehensive HIS can also support inventory management of medicine and equipment, human resource management and finance activities (billing and insurance).
Malaysian government has imposed a plan to reform healthcare system in the next 15 years. This opens a door to digital transformation for healthcare facilities. But before that, they must overcome all the barriers mentioned, and one feasible way is to work with a development house.
By doing this, they have a suited system, supportive IT personnel and much more cost-saving than hiring an in-house IT team.
Must-have features of HIS for Malaysia hospitals
No matter if you opt for an Off-the-shelf hospital management system or hiring a vendor to build it from scratch, here’s the fundamental features to make your HIS functional and usable in a Malaysian setting.
1. Common features
These are the standard features of a hospital information system:
- Storing medical records (EHR/EMR): To reduce reliance on paperwork and retrieve any data immediately when needed.
- Inventory and distribution management: To track the usage of your medicine and medical equipment.
- Billing and insurance management: To automate the calculation, increase accuracy and reduce the claim denial rate.
- Pharmacy management: To track the amount of medicine being sold, track the demand and supply, make sure your warehouse is always stuffed on time.
- Appointment management: To track outpatient/ inpatient, assign patients to doctors and departments, schedule appointments in advance.
Other add-ons such as:
- Lab and radiology management: To store test results, lab research result and image scanning result.
- Analytics & Reporting: Calculate the performance of your healthcare facility.
- Advanced finance control: Manage your budget allocation across departments, perform accounting tasks and many more.
- Staffing management: Storing data of healthcare workers and measuring their performance.
- Mobile app for patients and doctors to accommodate remote care.
2. Specialized features for Malaysian
Being a hospital information system in Malaysia, of course the system must serve the country’s standard and its people. You should pay attention to:
Language support
Other than Bahasa and English, it’s a huge plus if your HIS is also translatable to Tamil, Mandarin, Telugu and Iban. Having a wide range of selection will make your HIS more accessible.
Integration with the government system
Malaysian government has established many mobile applications to make public sector more convenient for their citizen. Such as MySejahtera (for Covid-19), MyUBAT (for medication and pharmacy value-added services) or MyGov Portal. You can check out other apps here.
Additionally, they are looking forward to building an integrated healthcare system. Each citizen will be granted a digital record that both government and private health facilities can access. So, it’s best to prepare for your HIS.
Telehealth
Being a large country, reaching healthcare service might be challenging for some island people. Online consultation, access to health records, booking appointments in advance and remote monitoring are features to watch out for.
Compliance with Malaysia policy
Not just adhering to global standards, you should make sure your app aligns with national regulatory on the use of technology, data protection and healthcare quality. For example, the NPSTI and HIPAA.
Muslim-friendly
Make sure your HIS support and follow the guidelines on treating Muslim patients. Even if it’s just a digital interface, you shouldn’t show any discrimination.
Tips to choose a suitable HIS development vendor
Before the list, let’s learn how a perfect partner would look like:
- Ensure they can provide all the fundamental functions you require.
- Check their localization ability. They must adapt to Malaysian culture and requirements, meaning that the vendor should understand the how Malaysian healthcare and its policy works.
- Prioritize ease of use so all demographics can leverage HIS.
- Match your budget. Building an HIS can cost a dime. You can also consider outsourcing to a low-cost region with the same quality, such as Vietnam or India.
- Sign an NDA and SLA to ensure data security and project delivery.
Top hospital information system companies in Malaysia
We have curated a list of companies providing leading hospital information system in Malaysia. Here are some prominent names:
1. Synodus
With more than 250 certified software developers, Synodus is currently among the leading vendor for building hospital information system in Malaysia and APAC.
Having served the healthcare industry for 5 years, we understand all the conundrums of the daily life of doctors and nurses. Our team have worked with healthcare facilities from Vietnam to Singapore, adopting extensive technology such as IoT, RPA, BPO, and Data analytics to build the best suited HIS solution.
Synodus once developed a comprehensive HIS for 1,700 medical staff who take care of 5,000 outpatients and 500 beds daily. The system entirely digitizes the facility with an integrated EMR, inventory system, remote care and smart analytics.
Soon after, they got a 300% revenue increase, cut $70K of administration cost per month and boost patient satisfaction by 30%. Learn more about the story!
A tailored HIS should not only check out all the requirements but also be adaptive to the regulatory landscape of each region. For this, our legal’s experts stand out, making sure we comply with HIPAA, NPSTI, ISO, HL7 and many more.
Here’s what you get by building HIS with us:
- Appointment scheduling and queuing
- Inventory management for medication and equipment
- Billing and insurance
- EHR/ EMR/ patient management
- Telehealth and telemedicine
- Mobile app for patients and doctors
- Radiology, Laboratory, Picture (x-ray, scanning result) management
- Finance/ Human resources management
2. Blueorbits
Blueorbits started its venture in the IT industry in 2015 in Malaysia. Now they have expanded their offices to four countries, including UAE, Hong Kong, US and Pakistan.
They proudly provide reliable healthcare solutions that support private healthcare systems, government compliance, information portals and medical personal. For building hospital information system in Malaysia, here’re the standard features Blueorbits guarantee:
- Appointment scheduling
- Medication tracker and reminders
- Telecommunication (Telehealth & Telemedicine)
- Patient data management
- Administrative management
If you want something more advanced, Blueorbits can also integrate your HIS with:
- Insurance management software
- Health Tracking Apps
- Social Assistance Platforms
- Hospital ERP Software
3. Origini Studios
Origin Integrated Studios is one of a leading hospital information system provider in Malaysia. Their team is dedicated to the healthcare industry of the region.
For the healthcare industry, they provide HIS, EMR, CIS and mobile health apps. They guarantee a wide range of features from standard to advance for your customized HIS, including:
- Administration and cashier management
- Barcode labelling for patients and medication
- Patient registration and management
- Pharmacy management
- Integration with finance management system
4. MyWAM
Unlike other hospital information system providers on this list where they build what you require, MyWAM is an off-the-shelf product.
Serving over 600 Malaysian and Asian hospitals, MyWam offer a trusted HIS system called Doctor Assist. Healthcare facilities of all types, even orthodontists, physiotherapists and aesthetics can use their solution. It that offer extensive modules such as:
- EMR
- Data analytics through dashboard
- Patient management system
- Branch management
5. Jouleslabs
Having a compacted team of 50 developers, Jouleslabs is currently presenting in Malaysia, Bangladesh and the US. The team has completed 15+ projects throughout their years with an average of 80% client satisfaction. To get this result, they commit to transparent communication, timely delivery, measurable results, and scalability.
For healthcare and medical sector, they focus on designing HIS solutions that streamline patient care, improve hospital and clinic operational efficiency, ensure accurate diagnosis and compliance with industry standards.
6. Team4Solution
As the prominent name in software development in Malaysia market, Team4Solution has provided 250+ solution for their home country and across USA, UK and India.
From 2016, the team has actively used a diverse tech stack, specialized in Java, .NET, Angular, Node, Swift, Laravel, Python, Flutter, Xamarin and React. For healthcare industry, they also adopt emerging technology such as AI and IoT for effective performance of hospitals and clinics.
Team4Solution excel in healthcare mobile app and automatic process for administrative tasks. They work wonderfully to build standard HIS that match Malaysian compliance.
7. Techie
Techie is one of the top ranked development companies in Malaysia specializing in digital transformation for businesses.
Techie started in 2017 with a team of 3 programming experts in Kuala Lumpur, has now grown into a team of 20 experts, providing software to clients from Singapore, Dubai, China and Malaysia.
You can work with this award-winning vendor to build innovative mobile apps that integrated with Malaysian hospital information system for appointment scheduling, telemedicine, remote patient monitoring and health tracking.
Successful story of hospital information system in Malaysia
Selayang, one of the leading Malaysian hospitals, was among the first to implement a unified and high-performance HIS for their clinical, archive, administrative & finance task.
The system includes a wide range of features to support patients and medical staff during and post-care:
- Patient management, inventory management and scheduling.
- A financial management module that automatically sends healthcare bills to patients after they paid for any procedures, tests, etc.
- Contains PIS, LIS, RIS, and Picture Archiving Communication System (PACS).
Selayang’s biggest challenge is not just integration between software applications, but also between devices. They want to build a centralized stream where data from anywhere, from the radiology room, the intensive care unit, the lab to the operating room, can be stored and wired together.
Thanks to the HIS, their operational performance and quality of care greatly improved. Their story is the prime example of how HIS can helps Malaysian.
Wrapping up
Malaysia is working to bring digital solutions to hospitals and healthcare facilities to enhance operational efficiency of hospitals and benefit their patients. Hopefully this article has given you an overview of information technology applications, especially hospital information systems in Malaysia.
