What You’ll Be Doing:
- Own the full delivery lifecycle across multiple project streams — tracking progress, managing quality, and keeping costs in check.
- Define and maintain delivery operating standards by contract model, and make sure the team actually follows them.
- Serve as the primary client-facing point of contact throughout the engagement — building trust, managing expectations, and keeping communication tight.
- Run regular delivery reviews with stakeholders: status updates, milestone tracking, and planning for what’s next.
- Oversee SLA compliance and contract adherence; manage change requests and keep scope under control when things shift.
- Track project financials (cost, utilisation) — flag risks early and come with solutions, not just problems.
- Monitor delivery health through metrics and dashboards; step in to handle escalations that go beyond the PM level.
- Coach and support the PM team in their day-to-day delivery operations.
- Standardize and continuously improve how we do delivery — planning, estimation, risk management, stakeholder comms.
- Build a team culture grounded in transparency, ownership, and a bias for improvement.
What We’re Looking For:
Required
- Bachelor’s degree in Computer Science, IT, or a related field.
- 10+ years in IT, with at least 5 years specifically in delivery management and direct client engagement.
- Proven track record coordinating multiple projects or parallel workstreams with competing priorities.
- Hands-on experience managing clients across the full project lifecycle — from kickoff through closure, including regular reviews, progress tracking, and escalation handling.
- Solid grasp of Agile, Waterfall, and Hybrid delivery models — and the judgment to apply the right one in context.
- Strong command of the core delivery levers: scope, timeline, resources, and cost.
- Ability to spot risks early and drive resolution across stakeholders before things become issues.
- Clear, confident communicator who can work effectively with technical teams, account managers, presales, and clients alike.
- Business-level English reading comprehension.
Nice to Have
- PMP, PMI-ACP, Scrum Master, or equivalent certification.
- Experience delivering projects for domestic enterprise clients or government sector organizations.
What We Offer:
- Competitive salary — negotiable based on your experience and skill level.
- Standard working hours: Mon–Fri, 8:00 AM – 5:30 PM (1.5h lunch break).
- Holiday and Tet bonuses; annual salary review.
- Annual company trip and regular team-building activities (monthly/quarterly).
- Full statutory social and health insurance coverage.
- Company-wide engagement events throughout the year.
- BSH private health insurance.
- Annual health check-up.
- Regular internal tech seminars and soft skills workshops to keep you growing.
