Job Description:

Work directly with clients to understand their organizational structure, business processes, and operating models, thereby identifying business needs and problems to be solved through technology solutions
Advise on IT application directions to support clients’ management and operational activities, aiming to improve efficiency, transparency, and resource optimization
Act as the main point of contact to communicate with and support clients during solution implementation and operation; receive and respond to product-related inquiries
Analyze business requirements provided by clients and propose appropriate solution models and software functionalities for each business scenario
Design business processes and detailed functional flows; document system requirements through specifications such as BRD, URD, SRS, and related diagrams
Build UI prototypes/mockups to present solution proposals to clients and support the development team
Prepare user manuals and training materials for end users
Collaborate with the QA team to build test scenarios, contribute to improving testing processes, and ensure the product meets business requirements
Participate in solution training, handover, and provide post-deployment operational support for client organizations

Requirements:

Minimum 4.5+ years of experience as a Business Analyst in software development projects
Experience working with Government-sector clients is a strong plus; understanding of workflows and system implementation characteristics in public-sector environments is preferred
Strong analytical mindset with the ability to quickly absorb information, analyze, and synthesize problems effectively; capable of proposing suitable features and solutions aligned with client needs
Proficient in business documentation, process modeling, and translating business and technical requirements into clear, understandable content for both clients and internal teams
Good communication, collaboration, and consulting skills with both internal stakeholders and clients; strong listening skills and the ability to communicate clearly and build effective working relationships
Proactive attitude with good planning, time management, and organizational skills to ensure quality and timely delivery

Competitive salary (negotiable based on experience and performance) + bonus project.
13th-month salary and additional bonuses per company policy
Bonuses on major holidays (April 30, Sep 2, Lunar New Year, New Year, etc.), birthday, and other occasions
Performance review every 6 months, with salary adjustments based on contribution
Full statutory insurance + premium healthcare insurance (BSH)
Annual health check-up, company trips, and holidays Monthly teambuilding and internal activities
Flat organizational structure, promoting ownership and autonomy
Open, collaborative, and innovation-driven working environment
Opportunities to join internal tech talks, seminars, and AI-related workshops.