Comparing top IT outsourcing companies in Australia
There are 3 types of outsourcing services that most Australian companies offer:
- Software development outsourcing: Where you work with a company from start to finish of the SDLC. This type consists of the Project-based model, in which the IT outsourcing company offers an entire team that covers your project, and the Dedicated team model, in which you hire a team to work exclusively on your project under your in-house management (Product owner, Project manager, IT lead, or a CTO)
- Staff augmentation: Where you hire specific roles like developers, testers, or designers on a contractual basis. Time and materials (T&M) is its common payment arrangement in which you are billed according to the number of working hours.
- IT managed services: This provides ongoing management and support for a company’s IT infrastructure and IT support. However, this is the least common IT outsourcing service in Australia. It might be more suitable for small to mid-size businesses.
This article will explore the top software outsourcing companies in Australia based on these 3 types. To compile this list and ranking, we use:
- Clutch: to learn about the company’s pricing model and reviews from past clients.
- Their website: to learn about their services, working culture, and unique offers.
We rank these companies based on key criteria such as company size, quality rate, service offerings, expertise, and client satisfaction. Now, let’s jump to a quick comparison.
For software outsourcing
| Best domain | Hourly rate | Quality rate | |
|---|---|---|---|
| Synodus | Custom development for SMEs, Blockchain, Startups services | $20/hour | 5/5 |
| Appello | Enterprise-grade software | $100-149/hour | 5/5 |
| Aron Web | Web design & development | $50-99/hour | 4.9/5 |
| Supportsoft | IoT & Custom software | $25-49/hour | 4.8/5 |
| EB Pearls | Startup, Product development | $25-49/hour | 5/5 |
For staff augmentation
| Talent pool | Development center | Hourly rate | Quality rate | |
|---|---|---|---|---|
| EB Pearls | 320+ | Australia, Nepal | $25-49/hour | 5/5 |
| Arcanys | 280+ | Philippines | $25-49/hour | 5/5 |
| Telexar | 30+ | Australia | < $25/hour | 5/5 |
| X-Team | 100+ | Globally | $50-99/hour | 5/5 |
For IT managed outsourcing
| Best domain | Hourly rate | Quality rate | |
|---|---|---|---|
| Tecala | Cloud service, Cybersecurity service, IT support | n/a | 5/5 (Google) |
| IT&T | IT maintenance, IT support, IT infrastructure | $150-199/hour | 4.9/5 |
Detailed description of each company
Synodus
Having worked with many Australian clients from startups to SMEs, Synodus is one global IT company that should be on your list.
With over 250 developers on board, they have successfully secured 100 projects, including ones with Fortune 500 companies such as BOC Aviation, KPMG, Unilever and a 3-million-users Fintech startup.
The team stands out with an industry-focused mindset, allowing them to deep dive into each business’s unique needs and make the proposed solution align with current goals and future scaling. This has helped Synodus gain an 88% client satisfaction rate with an average 2-year partnership.
- Their services: Web & Mobile development, Custom software development, Blockchain development, Low-code development, Data analytics, Cloud and IoT.
- Focused industries: Finance, Public sector, Healthcare, Real estate, Aviation, Retail, eCommerce, Logistic, etc.
- Tech stack: Java, JavaScript, Python, React, .NET, SQL, TypeScript, Angular, Laravel, PHP, Ethereum, Binance, etc.
- Engagement model: Project-based, Dedicated team, Fixed cost, On-demand solution.
- What past clients love about them:
- Synodus’ rate is 2x and 3x effective than other peers on this list.
- For Blockchain and Fintech, Synodus on-demand solutions can speed up time-to-market and save up to 63% development cost.
- Fast onboarding process under 2 weeks and a proactive spirit in work.
- Scalability that can reach up to 20 team members.
- Their win-win approach in IT outsourcing, which leverages fixed-cost model with Agile and Waterfall combination to ensure quality, reduce risks of delay, and avoid cost overrun. Synodus can solve many problems of traditional ODC thanks to this Hybrid methodology.
- What past clients think they can do better: Synodus is based in Vietnam, which can be a challenge if you need onshore support in Australia. However, the time zone gap is not too large, and they also provide around-the-sun support. This helps them seamlessly work with many Australian clients, including the retail powerhouse Boody.
Have an idea but don’t know where to start?
Appello
With over 16 years in software development, Appello offers an A-to-Z service, from design to development and maintenance for enterprise-grade applications. They are based in Sydney, Brisbane, and Melbourne.
Having delivered over 200 custom digital solutions across 20 industries, Appello is recognized as the top React Native Developer and App Development Company in Australia for 2024. The team also works with emerging technologies such as AI, AR/VR, and Wearable devices in custom development.
- Their services: Digital advisory, Product design, Software development, Project support.
- Focused industries: Finance, Healthcare, Real estate, Education, Manufacturing, Logistic, Aviation, Leisure, etc.
- Tech stack: React Native, NodeJS, Angular, Laravel, JavaScript, Swift, C++, Java, Objective C, Python, PHP.
- What past clients love about them: Appello is praised for their adaptiveness to many business needs, especially in Finance, Healthcare and Real estate. They take market and business analytics seriously, committing to finding suitable solutions, which impressed many clients. The team closely follows Agile, allowing them to be fast and communicative.
- What past clients think they can do better: Some wish the team could be more flexible in team scaling and more proactive in mobile testing.
Aron Web Solutions
Excel in web development, as their name states, Aron Web Solution has completed over 5000 web projects since 2012. The team is best known for using MERN stack, Laravel, Wix, and Webflow, as recognized by Clutch, Fiverr, and Upwork.
This IT outsourcing company in Australia even expand to India and England. They do everything surrounding a “website”, not just design and development, but also maintenance, upgrade, and marketing. At the same time, the team is praised for their skill in eCommerce development using Shopify and BigCommerce.
- Their services: Web development, Web app development, eCommerce shop development, Graphic designs, Software testing, Mobile app development, Digital marketing.
- Focused industries: eCommerce, Healthcare, Education, Travel, Real estate, Event, SaaS.
- Tech stack: Laravel, Angular, NodeJS, React, WordPress CMS, CodeIgniter, PHP, XML, JavaScript, SQL.
- What past clients love about them: The team has great QA skill, as they are always quick to identify and resolve bugs. Some suggest Aron best domain is Shopify, since they build many strong and customized store. Effective communication and thorough business analytics are other notes.
- What past clients think they can do better: Aron team should be more proactive in consulting and suggesting new improvements for their clients, as it would be more appreciated.
Supportsoft
This Sydney-based software outsourcing company has been providing robust software and app development since 2013. Innovative, result-driven, and human-centered are what Supportsoft describes in their approach to development.
The team have delivered more than 200 successful projects, many of which are from large enterprises from Australia and worldwide. Their vision is to empower their clients to navigate digital evolution’s complexities, including Cloud, AI, AR/VR, IoT and Wearable devices.
- Their services: Custom software development, Mobile app & Web development, IoT development, IoT development, Cloud development, MVP development, eCommerce development, Digital marketing.
- Focused industries: Business services, Finance, Healthcare, Media and Entertainment, Retail, eCommerce.
- Tech stack: Angular, Flutter, Laravel, NodeJS, React, VueJS, WordPress CMS, Symfony, Swift, AJAX, JavaScript, Kotlin, PHP, HTML5, SQL.
- What past clients love about them: Not just tailored solutions, Supportsoft offers tailored payment plans as well, which not many peers have. Some adored them for their human touch in problem-solving and great flexible in dealing with strict government compliance.
- What past clients think they can do better: Communication should be improved by giving more regular updates on project progress.
EB Pearls
EB Pearls, established in 2004, is a full-service IT outsourcing company in Sydney, Australia specializes in creative, results-driven apps and offers staffing options for large companies.
With over 72 international awards, including Sydney design awards, the company is Australia’s top-rated agency with over 4500 projects completed for business of all size. The team focuses on developing user centric websites and always delivering high-quality projects on time and within budget. They just want to help clients’ businesses grow and connect with their customers effectively.
- Their services: Mobile app development, Progressive web application development, Staff augmentation for enterprises in healthcare and financial.
- Focused industries: Financial services, Healthcare, Real estate, Retail
- Tech stack: Flutter, NodeJS, NextJS, ReactJS, WordPress CMS, JavaScript, Kotlin, Swift, PHP, Python
- What past clients love about them: The team always ensure clarity on communication, project scope and development timeline. They are familiar with Agile to ensure delivery of high-quality work within a deadline.
- What past clients think they can do better: EB Pearls has a development center in Nepal, which cause potential language barriers sometimes. Some suggested they should fasten their turnaround time.
Arcanys
This IT outsourcing companies in Australia specialize in staffing top-tier Filipino developers to tech-focused companies and startups. To become the top IT staff augmentation provider rated by Clutch, they build a strong team that prioritizes well-being and teamwork. Thanks to this, Arcanys boasts a high NPS score of 81, far exceeding the industry average of 39.
- Their services: Custom development, QA & Testing, Software maintenance, Design, Business analytics.
- Engagement model: IT staff augmentation, Dedicated team, Project-based.
- Focused industries: Finance, Information technology, Business services, Energy, Hospital, Manufacturing, Retail, Real estate.
- Tech stack: Angular, React.js, Node.js, AWS, Azure, .NET, PHP, Java, Golang, Laravel, Python.
- What past clients love about them: Arcanys has a fast hiring and onboarding process, which many clients love. They also have a zero-risk 30-day trial with no obligation. They also ensure seamless integration with the in-house team, bringing a smooth partnership.
- What past clients think they can do better: Time zone and cultural differences are the main issues being reported while doing staffing with Arcanys.
Texelar
Texelar was founded in 2017 in Lidcombe, Australia, and Sri Lanka with a vision to combine engineering talent with clients’ organizational DNA to enhance software product development.
This IT outsourcing company in Australia identifies themselves as an extended remote development team to medium-level businesses, fast-growing startups, and scale-ups. They aim to take away technical hurdles and give business owners headspace to achieve growth and success.
- Their services: Product development, UI/UX design, Cloud & Devops, ML/ AI development, Mobile app development.
- Industry expertise: Business services, Real estate, eCommerce, Education.
- Tech stack: Angular, NodeJS, React, React Native, VueJS, .NET, Microsoft SharePoint, ASP.NET, C#, Typescript, Java, JavaScript, Redux
- What past clients love about them: On budget, on deadline, and open for extra work are what client reviewed to be the best part of Telexar. They are also clear about payment breakdowns and effectively communicate with clients.
- What past clients think they can do better: Some suggested Texelar should have better resource allocation for better efficiency. Others said the deployment process should be enhanced with notes on the test server. Additionally, Texelar talent pool is relatively small, meaning they might not be a good choice for large projects.
X-Team
Having provided on-demand developers since 2006 from Australia and the US, X-team have worked with many leading brands to small businesses.
This Australia-based IT outsourcing company is recognized as a top Staff Augmentation in 2023 on Clutch. Their team is entirely remote across the globe, yet they all work in a growth-oriented, proactive and open to learn environment. Thanks to this, many clients trust X-team to scale their team up and down, form long-term partnerships and be willing to refer them.
- Their services: IT staff augmentation, Custom software development, Cloud consulting & SI, Web & Mobile app development.
- Focused industries: Information technology, Gaming, Financial services, Healthcare, Education.
- Tech stack: React, NodeJS, WordPress CMS, .NET, Go, ASP.NET, Kotlin, JavaScript, PHP, Perl, Swift.
- What past clients love about them: X-Team has a dedicated customer service team which many IT outsourcing companies might lack of. They are also praised for consulting skill, being on time, and consistently delivering great work.
- What past clients think they can do better: Some clients suggest they should use more proactive and instant communication tools, not relying too much on email. For better staffing choice, some think they should allow clients to have access to multiple resource profiles.
Tecala
As one of the largest IT outsourcing companies in Australia for IT managed services, Tecala truly deserve their place in this list. Since 2008, the team has been committed to delivering agile and proactive services that foster strong relationships with clients.
They actively pursue innovation with cutting-edge technologies for their managed services and IT consulting. This allows the team to approach leading clients and being awarded as the top 100 MSPs in APAC. They currently have IT outsourcing offices in New South Wales, Melbourne, Brisbane, and Perth.
- Their services: IT consulting, Managed service, Cloud service, Cybersecurity, Automation, Data analytics and AI service, Communication network service.
- What past clients love about them: The team demonstrates strong leadership, experience, and capability for seamless user experiences. Additionally, their customer-first ethos enhances their service quality. Localized hosting capabilities provide additional appeal for clients.
IT&T
This 30 years old IT outsourcing company in Australia has been a finalist at the NSW Business Chamber Awards and the AVG Dealer Excellence Awards. You can reach out to them in Sydney, Melbourne, and Brisbane.
IT&T is said to serve as an all-in-one solution provider since they cater to various IT and telecommunications needs. Their services also include providing a single point of contact for local IT support. The team want to ensure expert knowledge, cost savings, reduced administrative burden, and a complete suite of business communication solutions.
- Their services: IT Managed, Data centers, Cloud services, Cyber security, Microsoft 365 setup, Web development.
- Focused industries: Medical, Dental, Financial services, Legal.
- What past clients love about them: They offer 24/7 support and provide training to make sure clients get everything they need; this is very important for managed services. Some clients reported a positive impact on operational performance and efficiency after working with IT&T.
- What past clients think they can do better: Some reports can be hard to understand, but they provide clarifications as needed.
Now, how can you choose the right one? Use these tips
With a long list of IT outsourcing companies in Australia, look through these criteria while looking for your match:
- Ability to deliver: How can and will they handle your project?
- Proven exposure to your market and industry: To understand your needs and user expectations.
- Approach to cooperation: After all, IT outsourcing is a joint force.
Let’s learn the details.
Ability to deliver
Technical expertise: This proves the vendor’s proficiency in tailoring your solution, building secure ground, minimizing development risks, and ensuring its scalability. Australian might fall behind in several technologies such as Blockchain or Data analytics, which is why some companies choose nearshoring to Vietnam or India.
Team size: Australia is in the high demand for developers, many companies from the above even outsources from other regions. As having enough human resources can easily help you adjust your team up and down, this is something to keep in mind.
What you should also look for is how many seniors and experienced developers are there. This will reflect their ability to handle complex structure and in-depth tasks.
Time to deliver: What development methodologies and project management method do they use to ensure on time, in budget, and good quality? Keep in mind that Agile, Scrum, or Waterfall all have their pros and cons. Sometimes, the best way is to not strictly follow one, but to combine them for a tailor approach, which Synodus does for every project.
How to identify these?
- Look into their portfolio and tech stack
- Check past client reviews to see how they work around deadlines.
- Check their LinkedIn to see how the business grows through time and what’s their team members are like.
- Ask them about the ability to scale their team.
Proven exposure to your market and industry
Industry focus: A vendor that has worked with clients from your industry can understand the market dynamic, user expectations, and specific needs that other industries may not require.
Exposure to Australian market: Additionally, a vendor that has worked with Australian clients can better align with your team. They can also navigate your local regulatory.
Yet, some might have business offices in Australia and not their delivery center. Ask them carefully since you will work mostly with the development team. A delivery center in or near Australia such as Vietnam, India, or Singapore will boost more instant support and active communication.
Years of experiences: Having long years of experience definitely reflects their standing and reliability. However, a younger company doesn’t equal less trustworthy. Sometimes, younger companies are more innovative in using technologies, flexible to explore new ideas, and they can tailor a process that matches your project.
How to identify these?
- Interviews with their team to learn about their industry knowledge.
- Ask if they provide 24/7 customer support, on-site support, or around-the-sun support.
- Check past client reviews related to your industry.
- Ask for a POC to learn how they navigate your industry niche.
Approach to cooperation
A balance between cost and quality: How can they deliver within your budget? Instead of Time & Materials, which can lead to cost overrun, Synodus uses a fixed cost approach to control quality and predict cost. High price doesn’t equal quality development, the key is to balance both aspects.
Consultancy ability: A decent IT outsourcing company in Australia should be able to consult you on how to utilize technology and innovate it into your growth, not just coders do what been told. They should be able to give suggestions and add specific skills your team lacks.
Partnership approach: Is their approach on vendor-client supportive, fair, and clear that truly drives success, optimizes costs, and builds a functional solution? While the idea of using Fixed-cost and Hybrid model (Agile + Waterfall) may seem strange compared to other peers, this is Synodus way to remain a win-win partnership and share of risk-taking with their clients.
How to identify these?
- Interviews with their team to learn about their culture and mindset.
- Check past client reviews on how they navigate development challenges in Time, Cost, Technical complexities, and Communications.
FAQ about IT outsourcing companies in Australia
In 2024, Australia has about 169,300 software developers. This number still increases, which shows this country’s growing demand for tech talent in the future.
Australian software development companies are particularly strong in web and app development, IoT and cloud development, AI and AR/VR development. They are also decent in serving FinTech, HealthTech, PropTech, eCommerce and Retail.
The average hourly rate for IT outsourcing software development in Australia ranges between $50-$199. It depends on the project’s experience level, technology stack, and complexity. Prices can also vary between larger companies and smaller, more agile ones.
Australia has higher costs compared Vietnam or India, who are close to them but offer much competitive rate with high-quality development. The country also experiences a limited talent pool, which is not a reliable workforce and can be hard to scale. Time zone difference can also make Australian hard to approach for American and the EU.
Vietnam, India, Indonesia, and the Philippines are great alternatives for Australia in IT outsourcing thank to their competitive rate (around $20 to $40), maturity of the IT industry, strong technology systems, government support and attention to quality.
Wrapping up
In conclusion, choosing the right IT outsourcing company in Australia can significantly enhance your business’s efficiency, innovation, and cost-effectiveness. With their services, your business can get more expert knowledge, reduce costs in operating, and focus on core competencies. We advise you to evaluate your options carefully to ensure you find the perfect fit for your IT needs.
