Despite robust financial resources, our client, a pharmaceutical powerhouse, faced hurdles in scaling operations due to archaic systems. Their adoption of Microsoft suit catalyzed an 80% year-over-year growth. The transformation enabled them to streamline operations, manage a burgeoning customer base, and stay competitive in a rapidly evolving landscape.
Challenge in functions management
A call for digital evolution
1. Expansion constraints:
- Burgeoning customer base strains operational capacity, causing disruptions and delays.
- Outdated systems hinder prompt response to increasing demands.
2. Competitive landscape:
- Tech-savvy competitors leverage modern technologies for agile operations.
- Traditional models risk obsolescence, necessitating urgent digital evolution.
Forward-thinking new IT approach
The client sought a system for order, customer, inventory management, integrated with Dynamics 365 for financial reports. Synodus secured the deal against larger local competitors with a forward-thinking approach.
Instead of a project focus, we laid the groundwork for transformation. Understanding the company’s culture, we proposed a new IT foundation, analyzing current gaps and opportunities. This foundational step kickstarted their digital journey.
Our solution
High-level approach
- Transformational foundation:
- Shifting to a transformative IT approach.
- Cultural alignment and gap analysis.
- Customization & evolution:
- Dynamics 365 as the base for development.
- Scalable framework with iterative improvements.
- Integration & seamless flow:
- Order, customer, inventory management integration.
- Connectivity with Dynamics 365 for real-time insights
Solution provided
- Transformational foundation:
- IT maturity assessment: Evaluate current IT infrastructure, processes, and capabilities to gauge readiness for digital transformation.
- Digital transformation roadmap: Craft strategic plan aligning technology integration with business objectives.
- Cultural alignment initiatives: Implement change management strategy fostering innovation.
- Initial requirements delivery:
Configure Dynamics 365 for order, customer, inventory management, integrated with accounting system for financial reporting. This setup fulfills immediate needs and lays groundwork for iterative enhancements and broader digital transformation.
Technical solutions review
- Order management: Customization within Dynamics 365 for streamlined processing.
- Customer management: Centralized CRM setup for comprehensive data.
- Inventory management: Customized modules for tracking and automated alerts for low stock.
- Integration with Dynamics 365 for financial reports: Data mapping and synchronization for accurate insights.
- Security measures: Role-based access control and robust backup protocols ensure data integrity.
Results & Impacts
- Maturity Assessment Insights
- Roadmap for Digital Transformation
- Streamlined Operations & Improved Productivity
- Enhanced Customer Relationships
- Real-Time Inventory Control
- Accurate Financial Reporting
