60% cost savings secret of a UNESCO gem (eTicketing revealed)

About our client 

Our client is a renowned tourist destination that is officially recognized and celebrated by UNESCO. The destination is highly praised for its history, culture, and famous spots that attract countless visitors every year. However, their traditional manual ticketing methods caused problems for visitors’ experiences and created significant obstacles for the management team. This led them to seek an effective e-ticketing solution.  

Recognizing Synodus as a perfect partner with a proven track record of innovations within the tourism industry, our client contacted us. Our established reputation for transformative solutions made us the ideal partner, leading to exceptional outcomes for the tourist destination. 

The challenges

Managing the daily influx of domestic and international tourists presented significant challenges for our client.  

• Manual ticketing methods proved inconvenient for visitors, restricting their flexibility and causing unnecessary hassle.  
• The reliance on manual cash transactions not only heightened the risk of losses but also compromised transactional safety and convenience.  
• Counterfeit tickets posed financial risks and jeopardized the venue’s reputation.  
• Managers faced complexities related to expenses, counterfeit tickets, manual processing causing delays, and challenges in preventing revenue loss due to ticket fraud. 

To address these multifaceted challenges, our client reached out to us, seeking an e-ticketing solution that promised to redefine their daily operations and mitigate the issues plaguing their tourist destination. 

Synodus’s effective solutions

• Our approach involved in-depth research into ticket sales, purchasing habits, and payment preferences of tourists in the era of technological advancements.  
• We embraced technological advancements, offering diverse payment options and mobile applications.  
• The solution offered an intuitive eTicketing system that empowered tourists to purchase tickets remotely, integrated with various electronic payment methods for a seamless transaction experience.  
• The system’s features included centralized inventory management, automated ticket issuance, and QR code integration for entrance gate control, ensuring efficiency and accuracy. 

Remarkable results & impacts

The implemented solution led to remarkable outcomes. By approaching technological advancements and streamlining operations, we enhanced the tourist experience, paved the way for sustainable growth, and strengthened relationships with visitors and patrons. The following are the significant milestones that we are proud to have accomplished.