Head of PQA (CMMI)

Resposibilities:

• Build, update, and standardize the software development processes, project management processes, and quality oversight processes in alignment with the company’s strategy.
• Analyze current processes, assess gaps, and propose improvements to enhance operational efficiency.
• Coordinate with PMO, Dev, QA, HR, IT, etc., to ensure processes are practical, applicable, and feasible in implementation.
• Develop a company-wide monitoring framework, including checklists, templates, guidelines, and evaluation criteria.
• Monitor process compliance across projects in four business units (GOV, BFSI, Healthcare, Global).
• Conduct periodic/ad-hoc audits, identify deviations, and propose corrective actions.
• Work directly with Project Managers to ensure projects follow established standards.
• Lead or coordinate the implementation of CMMI Level 3, ISO 9001, and ISO 27001 assessments.
• Prepare documentation, guide teams, and support internal and external audit sessions.
• Develop the company’s QMS (Quality Management System) documentation set.
• Train new and existing employees on processes, workflows, checklists, and quality standards.
• Organize coaching sessions for PMs, QAs, and Developers to improve compliance.
• Act as the focal point for resolving inquiries related to processes and quality.
• Build and manage the Quality Monitoring team/department.
• Assign tasks, track progress, evaluate performance, and develop team capabilities.
• Stay updated on trends in Software Quality, Process Governance, Agile, and DevOps to recommend adoption.
• Develop internal tools to support quality monitoring and evaluation.
• Collaborate with leadership on strategic initiatives related to process standardization.

Requirements:

• Bachelor’s degree in Information Technology, Software Engineering, Quality Management, or related fields.
• At least 5 years of QA/QC/PQA experience in a software company.
• Minimum 2 years as a Team Lead/Manager or managing a large-scale quality program.
• Experience building processes and operating quality systems within the SDLC.
• Strong understanding of software development models (Agile/Scrum, Waterfall, V-model).
• Hands-on experience with CMMI Level 3 or ISO 9001/27001.
• Strong auditing, gap analysis, and documentation skills.
• Systematic thinking, strong discipline in process implementation, and excellent communication and coordination skills.

Preferred

• Certifications such as ISO Auditor, CMMI Associate, PSM, PMP.
• Experience working on GOV, BFSI, or Healthcare projects.
• Familiarity with Jira, Confluence, Power BI, or similar QMS systems.

Benefits:

• Salary: Open Negotiable + performance-based bonus.
• 13th-month salary and annual salary reviews.
• Bonuses on four major holidays and New Year (April 30, Sept 2, Lunar New Year, New Year).
• Annual company trips, retreats, monthly/quarterly team building, and corporate culture events.
• Social insurance and health insurance per government regulations.
• BSH health insurance package (covering medical expenses).
• Annual health check-ups.
• Union benefits (birthdays, personal events, etc.).
• Young, dynamic, and flexible working environment with a continuous improvement mindset, open to adopting advanced management practices.
• No limitation on technologies used; full ownership in designing, standardizing, and monitoring company-wide processes, directly influencing organizational quality and operational effectiveness.