Responsibilities

Work directly with partners, clients, and stakeholders to clarify business requirements
Analyze and clarify customer requirements, and model real-world operational processes based on collected information.
Identify functional and non-functional requirements of software solutions that meet user needs, and model business requirements in formats such as Workflows, Business Flows, and Prototypes.
Develop product documentation, Business Requirements Documentation (BRD), User Requirements Documentation (URD), System Requirements Specifications (SRS), and acceptance testing scripts.
Participate in software acceptance testing to ensure the software meets customer requirements.
Collaborate with PMs, POs, and development teams to successfully execute projects while ensuring quality and deadlines are met.
Ensure all project roles have a clear and unified understanding of business requirements.
Provide training for technology handover and guide end-users in software usage post-project implementation.
Perform tasks as directed by the direct manager.

Requirements

At least 5 years of experience in IT Business Analysis (BA).
Ability to create user and system requirement documentation, functional descriptions, feature limitations, and models for transaction processes, service operation rules, data flows, databases, and optimized workflows.
Skilled in analyzing customer requirements, defining and finalizing product/service features, and recommending functional development roadmaps to clients.
Proficient in gathering and synthesizing business requirements.
Strong analytical and problem-solving skills with the ability to advise on business solutions.
Proficient in office applications, process diagramming, and prototyping tools such as Figma.
In-depth knowledge of user experience (UI/UX) analysis and design for web and app platforms.
Familiarity with databases and data management.
Strong presentation, consultation, and persuasion skills.
Excellent communication skills with flexibility and adaptability.
Highly proficient in English, both written and spoken – capable of working effectively with international stakeholders and delivering professional-level documentation and presentations in English.
Knowledgeable about software development processes and project deployment models (Agile, Waterfall).

Competitive salary package with performance and project-based bonuses.
13th-month salary and annual salary review.
Holiday bonuses on four occasions each year (April 30th, September 2nd, Lunar New Year, New Year).
Company trips, annual vacations, and monthly/quarterly team-building activities.
Participation in company cultural and engagement events.
Full social and health insurance as regulated by the government.
BSH premium health insurance package (covering medical expenses).
Annual health check-up.
Union benefits (birthday, personal events, gifts, etc.).
Young, dynamic, and open working environment.
Opportunity to lead the BA team in Global projects, collaborate closely with cross-functional teams (Tech/Product/QA), and drive solution quality.